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Exchange & Return Policy

At HighSpirit, we believe in offering a fair and transparent post-purchase experience. Please take a moment to go through our policy to ensure a smooth process in case of any concerns with your order.

Exchange Policy

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  • We offer a one-time exchange for products, giving you the option to switch to a different size or design (within the same price range).

  • Size exchanges are free of charge. For design exchanges (where applicable), customers will need to bear the shipping cost.

  • For any second exchange requests, shipping costs will be borne by the customer.

How to initiate an exchange:

  • Submit a request by writing us an email or contacting us via WhatsApp within 2 days of delivery.

  • Items must be unused, unworn, and in original condition with packaging and tags intact.

  • If these conditions are not met, the request will be declined, and the item will be returned to you.

 

Return Policy

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We do not accept returns for reasons such as personal preference, change of mind, sizing choice, or courier delays.

RETURNS — ELIGIBLE ONLY WITHIN 2 DAYS
You may request a return only if:

  • You received a damaged or defective product.

  • You received the wrong item.

To request a return:

  • Submit your request within 2 days of delivery.

  • Provide photo/video proof of the issue while raising the request.

  • Ensure the product is unused, unwashed, and in its original packaging with tags intact.

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